According to EDUCAUSE, the domain refers to the functions and resources in education that enable faculty, staff, and students to communicate and collaborate with others on and off campus. Depending on the institution, services may include:

• Wire and cable infrastructure for data, voice and/or video networks
• Campus data network
• Wireless network
• Video network
• Remote access (VPN)
• Commodity Internet
• Network management (e.g., capacity planning, performance monitoring, change management)
• IPv6
• Unified communications and collaboration
• Dial tone (including services to student housing)
• Telephone services (VoIP or conventional)
• Session Initiation Protocol (SIP) trunking
• Voicemail
• Cellular and paging services
• Telecommunications (consulting, design)
• Video surveillance systems
• Cable TV
• Network, phone, and cable TV delivery and operation in residence halls
• Digital signage systems
• Emergency notification
• E-mail for faculty, staff, or students
• Calendaring
• Communication and collaboration technologies (e.g., video and web conferencing, Listserv, SharePoint, shared web browsing, wiki, Google Docs, MS OneDrive)
• Business process/systems analysis specific to this domain area
• Technology research and development specific to this domain area
• Management responsibilities (HR management, financial planning, project management, vendor contract management, etc.) for staff dedicated to this domain area
• Staff affiliated with these functions (including administrative, clerical)
• Hardware, software, and supplies affiliated with these functions

Services typically not included:

• High-performance research network (e.g., Internet2, National LambdaRail) (generally falls with Research Computing Services)
• Network behavior analysis (generally falls within Information Security)