According to EDUCAUSE, refers to the functions and resources associated with and specific to supporting teaching and learning at higher education institutions. They often include:

• Instructional technology support including instructional support staff (including technologists and designers); instructional technology used by faculty (including learning management system and support, e-portfolios, assessment systems; and collaboration tools, etc., and teaching and technology center staff
• Learning management systems (homegrown or purchased)
• Library systems
• Technology systems to support student success (e.g., degree audit, advising center management, academic early alert system, etc.)
• Classroom technology equipment and installation
• Classroom and learning space support (including audio visual support)
• Student technology centers (labs, makerspaces, collaborative spaces, training, support, etc.)
• Specialized training for faculty and students
• Distance education, e-learning, online learning, and/or hybrid learning support and related technology
• Business process/systems analysis specific to this domain area
• Technology research and development specific to this domain area
• Management responsibilities (HR management, financial planning, project management, vendor contract management, etc.) for staff dedicated to this domain area
• Staff affiliated with these functions (including administrative, clerical)
• Hardware, software, and supplies affiliated with these functions

They typically do not include:

• Multimedia services (Support for design, production, and deployment of content in audio, still image, animation, video, and interactive formats, often in combination with text.) (often found in IT Support Services)
• TV production and broadcasting (IT Support Services)
• Desktop computing/endpoint computing (IT Support Services)
• Specialized support centers (e.g., special center for multimedia production or centers that support use of specialized hardware or software) (IT Support Services)
• IT Training and education including policy training and education; general user training and education and related staff (IT Support Services)