Refers to models that make government services more user-friendly, coordinated, and equitable. Many states have established “one door” models for public supports (also known as “no wrong door” or “single point of entry” systems). These models streamline access to various government services and programs via a centralized entry point. The approach simplifies the process for individuals and families seeking assistance, particularly those who may face barriers due to complex administrative systems, limited resources, or lack of knowledge about available services.

Key Features:

1. Single Entry Point: Individuals enter the system through one location (whether physical office, website, or phone line) where they can access multiple services, reducing the need for them to apply to each program separately.
2. Comprehensive Assessment: Holistic assessment is usually conducted to determine eligibility for various supports—such as housing assistance, food benefits (SNAP), healthcare (Medicaid), unemployment, or childcare—without requiring multiple forms and processes.
3. Cross-Agency Collaboration: Agencies and departments work together to integrate data systems and service delivery, ensuring individuals can seamlessly connect to all the programs they qualify for, regardless of which agency is administering the benefits.
4. Case Management and Follow-Up: Often includes case management services to ensure individuals not only receive benefits but also get support in navigating the system. This can  include follow-up visits or calls to ensure services effectively meet client needs.
5. Technology Integration: Many systems use integrated technology platforms that allow different agencies to share data, making the process smoother for users and reducing redundancy in paperwork and applications.

Benefits:

• Simplification: Reduces the complexity of accessing public services by offering a streamlined process.
• Efficiency: Clients can receive multiple services more quickly without having to visit multiple offices or fill out numerous forms.
• Increased Accessibility: Vulnerable populations, including low-income individuals, immigrants, and people with disabilities, benefit from easier access to a variety of programs.
• Better Outcomes: Often leads to improved outcomes as individuals are more likely to receive the full range of supports they need, from financial assistance to healthcare and employment services.
• Reduced Bureaucracy: For agencies, this approach can reduce administrative costs and duplication of effort.

 Examples:

1. Colorado PEAK (Program Eligibility and Application Kit): Colorado offers an online "one door" system where residents can apply for food, cash, and medical benefits, as well as childcare assistance, through a single platform.
2. Michigan Bridges: Portal where residents can access multiple public assistance programs (SNAP, Medicaid, childcare, etc.) through one streamlined application and manage their benefits.
3. New York ACCESS HRA (Human Resources Administration): Platform allows residents to apply for food assistance, Medicaid, and other supports in one place.
4. Massachusetts “One-Stop Career Centers”: Provide access to various public support services, including unemployment insurance, job training, and related services.
5. California’s Health and Human Services No Wrong Door Program: Single entry point for health and social services to improve access to long-term services for older adults and people with disabilities.
6. Utah’s “one door” model for combined workforce and human services: Services are integrated under the Utah Department of Workforce Services (DWS), which includes programs such as health insurance, housing, refugee support and vocational rehabilitation. Utah emphasizes public benefits as part of a work-first approach where applicants work with a caseworker to navigate more than 50 federal and state-funded programs. The state operates locations in each county as part of single-state local area designation under the Workforce Innovation Opportunity Act. The model enables a unified statewide structure for service delivery which has created efficiencies in funding and improved customer service.