Refers to the overall quality and effectiveness of an employee’s interactions with the digital tools, platforms, and technologies they use in the workplace. This includes everything from onboarding software, productivity tools, communication platforms, and workflow systems to enterprise resource planning systems and AI assistants. DEX encompasses ease of use, accessibility, responsiveness, and how well digital systems support employees’ productivity, engagement, and well-being. The term is often understood as the sum of an employee’s perceptions of their digital environment.

See Topic Brief: Digital Employee Experience (DEX) | Learn & Work Ecosystem Library